17th to 19th February

Helsinki Service Jam

+ Lean Service Creation kickstarT 15th feb



Helsinki Service Jam

February 17th to 19th


The Global Service Jam is about developing new services. In Service Jam, small teams in locations all over the world will be working together for 48 intensive hours to build entirely new service solutions. These small and effective teams combine different skills from various fields. These diverse teams will move from ideas to hands-on solutions using methods from service design, innovative problem solving, and rapid prototyping – with experienced service designers as their mentors.


Service Jam is all about learning by doing – and having fun! Service Jam is open for everyone; all that is required is an enthusiastic attitude towards developing services and willingness to get one’s hands dirty.


Whether you are an experienced professional or just getting to know service design, Jamming brings you together with other like-minded people to create new ideas and concepts, that might just become a reality. Tickets cost 25€, which is utilised to cover some of the catering and prototyping costs. Service Jam is a non-profit event.




LSC Kickstart

February 15th


As Service Jam is the first contact point with service design for many, we have decided to kickstart the event with a Lean Service Creation introduction, on Wednesday 15th of February. Lean Service Creation is Futurice’s method for creating successful digital services, that combines lean startup ideology, design thinking and user-cantered approaches.


The Lean Service Creation kickstart is a 2,5-hour introduction to the methods used during the Jam, and also a crash course to LSC methodology. Even if this is your first venture into service sesign, the kickstart will give you the needed knowledge to make the most out of the Jam. If you're already a veteran, feel free to join in on Wednesday. There's always something new to learn! Let us know in the registration if you'll be joining both the Kickstart and the Jam, or the Jam only. This helps us to reserve enough refreshments for the evening.





 Wednesday 15.2.
Lean Service Creation Kickstart
5:30pm to 8pm 

 Friday 17.2. 5:30pm Doors open6pm Introduction to SJam Team formationFinding problems worth solving 10pm End of day one  Saturday 18.2. 9am Doors open, warming up11am Field research 1pm Prototyping and validating 10pm End of day two Sunday 19.2. 9am Doors openPrototyping, preparing for presentations 3:30pm Final prototype presentations 18:00 End of Jam





Coffee, beverages and light snacks are available at the premises. Lunch and dinner are self-paid.  There's no shortage of restaurants in the area. Fafa's gives you a reduced price when you show them your participant badge. Feel free to grab any snacks with you!


48 hours

While the Jam rolls for 48 hours, we close the premises for the night People are more happy and productive after a good night's sleep. We open doors at 9am and close at 10pm.


What to bring & What NOT to bring

We do provide basic prototyping materials and some beverages. It is, however, a good idea to bring along the tools you're familiar with. We are located in Kamppi, and there's a crafts store right across the road, so don’t worry too much about forgetting something. Every team needs at least one laptop for uploading their progress to Planet Jam, but that's not something you need on the first day. The organizers will surely have their own computers at hand as well if needed. Come as you are, and bring a curious mind!


Don't bring pre-thought concepts or teams with you. Ideas, concepts and teams are developed at the Jam. This is not a competition, it's more about teaming up with different kinds of people and building prototypes.


The Theme

Nobody knows the theme until the Jam starts. Not even the organizers. Do bear in mind that due to different timezones the Jammers in other areas don't know the theme until their Jam starts. Keep the secret! Don't post photos that might reveal the theme on social media until the last Jam (somewhere in Western US) has started. Nobody likes spoilers.


Social media

Service Jam is an international event. Every Jam is active on social media, and we are no exception. We're publishing photos and videos of the Jam on our Facebook-site and on Twitter. We invite you to be active as well! Tag everything with #GSJam and # GSJamHKI.


Facebook is our main channel for communicating, so make sure you follow our FB-site!



Jam Crew


Annina Antinranta, Jam HostSenior Designerannina.antinranta@futurice.comJaakko Porokuokka, Jam HostService Researcherjaakko.porokuokka@laurea.fiRisto Sarvas, LSC Kickstart HostCompany Culture EngineerLuiz Soyer, MentorSenior DesignerEeva Raita, MentorSenior Service DesignerLuca Acito, MentorDesignerNelli Myllylä, MentorLSC Growth HackerJoakim Schonert, MentorDesign DirectorTeija Hakaoja, MentorBusiness DesignerEvgenii Cheremnykh, MentorSenior UX DesignerJane Vita, MentorService CreatorBeada Hiiri, MentorService Designer




Futurice Helsinki Office

Kampin Huippu


Annankatu 34B

00100 Helsinki



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17th to 19th February

Helsinki Service Jam

+ Lean Service Creation kickstarT 15th feb